FAQ
FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest. Although, there are some benefits
if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and
PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information
is entered into an SSL secure web page. Your information is then SSL-encrypted
and sent directly to our credit card provider's network, where your card and
transaction is authorized and approved. Your credit card information is not
stored on our servers.
4. Are there any exchange rates?
All of our international transactions are based in US Dollars. If your credit
card is based in another currency, your order total will be calculated in
accordance with the daily exchange rate of the date your card issuer processes
the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information
that you type in is preferred to be in English language input method, including
punctuations. If certain letters of your address contain non-English letters,
you are advised to use the similar English ones instead.
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order
has been processed or shipped. Kindly update your shipping address to your
residential address instead of your vocational address as we do not know how
long the destination's customs department will have the package on hold.
7. How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen.
Once the order has shipped, we will email your tracking number and tracking
website provided you have chosen a courier facility with tracking. We are not
responsible for delays caused by the customs department in your country.
8. What do I do if I have a missing items in my order?
If something is still missing, please contact us immediately at info@mahavirgems.in
If you still have any question, please contact us directly at email service： info@mahavirgems.in