Cancellation & Refund

Actual product’s color (as per photo displayed) may vary as per individual computer screen resolution.

Actual product’s Size (as per photo displayed) may vary as all pictures are magnified several times to show minute details as clearly as possible.

Mahavir Gems believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: 
 
• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 
 
• There is no cancellation of orders placed under the Same Day Delivery category.
 
• No cancellations are entertained for those products that the Mahavir Gems marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. 
 
• Refund/replacement can be made if the customer establishes that the product delivered is not the product shown.
 
• In case of receipt of damaged to the product please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 days (24 Hrs) of receipt of the products.. 
 
 
Please make very sure that the parcel received is not tampered/damaged/opened from anywhere before accepting it, if anything wrong is found with the parcel then refuse the delivery and call us immediately. If we receive any complaints about the missing item(s) later on, We would not be able to assist you. This is applicable for both insured as well as uninsured shipping.
Delay in delivery by courier company in certain cases is unavoidable.
 
Refund / Return Policy
 
Please read our return policy before you start buying. 
 
By Purchasing or Bidding on the product, you agree to have read all the terms and conditions and abide by them 
 
Return policy/ Money back offer. 
 
To qualify for Money back you have to meet the following terms:
 
1.)Your purchase is a contract to buy and you are paying to buy, not to view on approval. If you change your mind having received the item, then we are unable to offer a refund.  We endeavor to accurately describe all of our items, but in the rare event that we have made a mistake and the item received is not as described, we will refund all the buyer's costs upon return of the item. 
 
2.) If at all for any sort of dispute, & seller agrees to accept the merchandise back, The product must be returned within 3 days of receipt of the product at your end and It should not be altered or tampered or used and should be returned unchanged, undamaged and including the complete original packaging, documentation, certificates, free gifts, etc, if any. Please do not temper the tag/seal attached to the product. No refunds shall be entertained if tag/seal found tempered.  
 
3.)Buyer has to bear all expenses for returning. Please ensure that you send the product back though a reliable insured courier/shipping Company. . 
 
4.)The Refund would be issued in 10-15 days.All Returns are subject to deduction of 15% Restocking charges. The balance 85% money will be refunded after deducting the taxes like the VAT, Octroi, eBay fees, paisapay/ PayPal charges, etc as applicable.
 
International Buyers Are Requested To,
 
Please return by Registered Air Mail only and follow our instructions carefully, otherwise we will not be responsible if the item get stuck with customs. 
 
Please contact us before sending back any item for all important instructions.
 
Shipping fees are Non-Refundable and Buyer pays the return shipping. No exceptions.
 
       Domestic buyers are also requested to contact us before sending back any item for all important instructions.
 
 We develop and sell vedic gemstones and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with such confidence. Refunds are not being provided for services delivered in full such as consultation service and designing service. Refunds are being processed within 21 days period.
 
If you would like the gemstone(s) you purchased mounted in any form of jewelry, please send us an email, or mention the same in order comments while placing your order, and we will get back to you by email to take it forward. Normally, it takes a week to 10 days for a piece of jewelry to complete.
 
Important Note on the US Embargo against Burmese Rubies applicable to customers from the United States:
 
In accordance with the provisions of the "Burmese Jade Act of 2008" of the US Government, we cannot ship Burmese-Origin Rubies to the United States. Please note that this restriction applies specifically to Burmese Rubies. Customers in the US can still buy all other gemstones, including other gemstones and rubies from any other country except Burma. This restriction only applies to customers having their shipping address in the US.
 

 

 

Shipping Policies
  • Free shipping applicable for all orders shipped within India
  • Free international shipping on custom made and on high value order over $3000
  • International shipment would be done at a standard rate of INR. 1500/- applicable,
  • We usually shipped within 48 hours of receiving payment,
  • We shipped worldwide through EMS post with safe packaging and insurance
  • International shipments estimated delivery time is 7-10 working days anywhere in world
  • Domestic shipment within India are usually delivered within 3-5 working days
  • All shipment will be done after receiving clear payments from PayPal or our payment gateway or cheque
  • We have bank accounts in -Bank of India for online transfer and cheque deposit of payments
Thanks